Frequently asked questions

FAQ

How do I know if your products are genuine?

We understand the importance of authenticity. Rest assured, all our products are sourced directly from trusted manufacturers, guaranteeing genuine quality. We stand by the authenticity of every item we sell.

What is your shipping policy?

We offer fast and free shipping options to ensure your order reaches you as quickly as possible. Shipping times may vary depending on your location, but we strive to process and dispatch orders promptly.

What if I receive a defective or damaged product?

Your satisfaction is our priority. If you receive a defective or damaged product, please contact our customer service team immediately. We'll gladly provide a replacement or refund, no questions asked.

Can I return my order if I'm not satisfied?

Absolutely! We offer a hassle-free return policy. If you're not completely satisfied with your purchase for any reason, you may return it within [insert number] days for a full refund or exchange. Please refer to our Returns & Exchanges policy for more details.

How can I contact your customer service team?

Our customer service team is here to assist you with any questions or concerns you may have. You can reach us via email at contact@sonicarebrushes.ca or through our Contact Us page. We aim to respond to all inquiries within Toronto ON business hours.